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      WHERE ARE YOU LOCATED?

      In New York.  The Fingerlakes Region, AKA Wine Country.  Yes Wine Tours are a big thing here and quite the time!

       

       

      HOW LONG UNTIL MY ITEM SHIPS?

      We are personally spoiled by Amazon Prime & know how nice it is to get something quickly.  So our goal is to always have your order shipped out between 48 & 72 hours. If we can get it out quicker, you bet we will! Once the shipper has it in their hands, depending on your method of shipping & where you're located. I'd say a week (give or take) is a good estimate in total. 

      However, if you for instance order late Friday night and we aren't back in the office until Monday or Monday is a holiday; then you'd be looking at the longer ship out time.  Even though we like to say we take off weekends for family time.  We don't like to keep others waiting, so don't be surprised if you do still hear back from us over the weekend if you ever reach out.  

      If for any reason a specific item will take longer to get out, we will be sure to note this clearly in the product description.  We aren't one of those companies that likes to hide things in the fine print & be sneaky.  We have your back!

       

       

      HOW CAN I GET FREE SHIPPING?

      We have searched high and low to find the best possible shipping prices for you. If we could give free shipping to everyone we would, but then we'd have to of course raise the prices of all our items and that's no fun.  But we do have it set up so if you spend over $59.99 you can get FREE shipping on your item and it will automatically be triggered during checkout :)

       

       

      WHERE DO YOU SHIP?

      Currently we only ship to the U.S. and Canada.  We are trying to explore afordable methods for our customers to be able to ship all around the world!

       

       

      WHERE ARE THESE ITEMS FROM?

      All items you find on our site either fall in one of the following categories:

      1) The owner/founder Angela also owns a graphic design business she started in 2013 after her first child was born (a business her son before 1 years old inspired her to create, but that's a story for that business).  So she and our team use that talent to make unique one of a kind pieces.  You'll see her sense of humor & sarcasm in some of these items too.  We make the design, find the product for it and then get a sample.  If the sample is up to our standards we then produce that item to sell here :)

      We do our best to find items that are also eco friendly.  No not all of our items are, but if we can find a way to create something that is, we do!

      2) We do a LOT of research in other small businesses and U.S. based companies.  Find products we love and then bring them here.  This way not only are we providing you with amazing items but helping support other local businesses and shops! So no, we are NOT one of those sites that drop ships item from China & you're not going to get an item for 30-60 days and then it looks nothing like the actual picture.  Think we all have fell victim to those types of stores/sellers.  UGH! 

      So yes here you will find products almost always made in the USA, if they are not we WILL also note it in the description.  We may even consider soon adding items from the UK, stay tuned for news on that!

       

       

       RETURNS- ARE HASSLE FREE!

      That's right! You will just have to fill out a short form & we will send you the return label! If for any reason you're not happy with the product we will take all responsibility!

      The Basics

      • All returned packages must be received within 30 days of the date your order shipped from us. You must contact us within 10 days of your package being received with any issues.
      • Refunds can only be issued to your original payment method or you can receive a gift card to your email for store credit!
      • We do not have an "exchange" process - simply return your item and place a new order for the alternate item.  We will refund for the original order as appropriate (see below).
        • Discounted items are final and cannot be returned or exchanged (these items will also be noted in their description if they are not able to be returned)
        • Returned items must have tags still on and be returned in original packaging
        • Returned items must have no visible signs of wear or use

      Shipping is non-refundable, except in cases where we have made a shipping error and/or something else happened during shipping. If we messed up, we take FULL RESPONSIBILITY!

      Non-Refundable Items

      • Returns received after 30 days of the original order shipment date.
      • Returns received in used, damaged or worn condition.
      • Any special offers where terms state that sale is final.

      No Returns or Credits for Items Shipped Internationally

      How to Return Something
      Send an email to hi@gia-roma.com with the original order number, the name of the item(s) you would like to return, and the reason for the return. Soon we will have a direct link for you to go to & fill out a form for a return, so there will be no back and forth emails!

      We'll use the credit card from your original order for any refunds necessary once it is received in the same condition it was sent and/or you can opt for a GC for online credit.

       

      ARE ITEMS DISHWASHER SAFE?

      Each product will have right on the product page the cleaning suggestions for that specific product.  Since we not only custom make our products, but also acquire items from other U.S. businesses, cleaning suggestions will differ for each!

      As far as kitchen items being dishwasher safe: some are and some are not! For instance the slate cheese boards/trays.  They are dishwasher safe, however we still highly suggest to just hand wash them.  They are easily cleaned by hand & our personal belief that is how you will get VERY long use out of them!

      As we try to find timeless items.  Not only items that won't go out of style next week, but also timeless as in - they will last you a long time :)

       

      WHAT ARE BUCKWHEAT HULLS?

      We go over that HERE and the Essential Oils or Flower Options HERE

       

       

      HOW DO I GET IN TOUCH?

      Easy Peasy! Just email us at hi@gia-roma.com that is the quickest way to get in touch.  Or feel free to message one of our social media accounts.
      Twitter: @Gia_Roma
      Yes I know, it would have been nice if they could all have just been the same! crying
      Or just Visit the CONTACT PAGE to reach out!