To read more Q&A's visit our FAQs page
RETURNS | HASSLE FREE
That's right! You just fill out a short form & we will send you the return label! If for any reason you're not happy with the product we will take all responsibility!
Read more in depth about our Hassle Free Return policy & other important info on our FAQs page
LOCATED | AUBURN, NY
We are in Auburn, NY which is located in Central/Upstate NY and all items are shipped directly from us (we do not dropship).
We are in what is known as the Fingerlakes Region, AKA Wine Country. Yes Wine Tours are a big thing here and they are a blast ;) I wouldn't recommend them before a work day though.
HOW & WHEN DO YOU SHIP? 48 hours
We are spoiled by Amazon Prime & know how nice it is to get something quickly. Our goal is to ensure all orders are shipped out within 48 hours.
RARE occasions 72 hours (holiday weekends etc). If we can get it out sooner, we will!
If any item will take longer to get out, we will note this in the description.
All items shipped through UPS, USPS or FedEx. This depends on weight of item & your location. We want to ensure customers get the fastest & most affordable options available. This is why we use different carriers, because the weight of our items vary greatly and so do our customers locations.
IS FREE OR FLAT RATE A GOOD OPTION? | DEPENDS
For a Limited Time we are offering a flat rate shipping fee of $5.99 and...
FREE SHIPPING on all orders over $60!
Sadly these offers are only available for those in the Contiguous US ONLY-Islands, AK, HI are excluded from this :(
Orders that qualify for FREE shipping or take advantage of our $5.99 flate rate fee will be shipped in the most economical way possible. In most cases this is USPS First Class Mail.
Depending on location, shipping takes approx 5 days. Those on the east coast may get it 1-2 days sooner & those on the west coast, 1-2 days later. COVID has kind of put everything up in the air these days with delivery time.
Please note delivery estimates are from time of shipping, not time of order. If you're in a hurry to get items quicker, you can always choose to upgrade your shipping method for an additional fee.
For international orders we advise you to use FedEx for your shipping option. To read all FAQs & answers more in depth, visit our FAQs page.